SHIPPING & RETURNS

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@esant.shop . Please note that returns will need to be sent to the following address: Av. Jose Vasconcelos 204, Local K, ZIP Code 66650, Bosques del Valle, San Pedro Garza Garcia, Nuevo León, México. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customercare@esant.shop .

Exceptions / non-returnable items. 

Items that were purchased with a discount code or special promotion. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
All items are non-refundable, instead we offer you store credit.

 

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING OUR POLICIES OF RETURN AND REFUNDS PLEASE CONTACT: CUSTOMERCARE@ESANT.SHOP